Frequently asked questions

FAQ forbuyers

Answers to the most common questions about shopping on Targalo

For buyers

How can I shop on Targalo?

You buy directly from the maker. You can contact them by inquiry, email, or phone, and after signing in you can reserve products as well.

How does buying a product work?

Buying works through direct agreement between you and the maker. You arrange payment, shipping, and delivery details together.

Is shopping on Targalo safe?

Yes. Sellers are checked by administrators and we recommend keeping communication inside Targalo messages and reservations.

What should I do if I have a problem with an order?

First contact the maker. If the issue is not resolved, contact us and we will help as a mediator.

Can I save products to favorites?

Yes. After signing in, click the heart icon on a product and it will be saved to your profile.

How can I follow sellers?

Open the seller profile and click Follow. You will then receive updates about new products.

Security and data protection

How does Targalo protect my personal data?

We use modern encryption and process data only in the necessary scope in line with GDPR.

Who can access my contact details?

Only the seller you actively communicate with regarding an inquiry or reservation.

How do I recognize a trustworthy seller?

Check the seller profile, reviews, and the Verified Seller badge, which indicates a higher verification level.

What if I suspect a fraudulent seller?

Contact us immediately. If the communication happened through Targalo, we can review the case quickly.

Did not find your answer?

Contact us anytime. We will gladly help you with shopping and communication with the seller.